FAQ

Simply pay as you wish. At HEJ you are able to choose from a variety of secure payment methods.

- Express Checkout: ShopPay, PayPal, ApplePay, GooglePay
- Klarna Invoice
- PayPal
- Credit Card (Visa, MasterCard, Amex)
- Instant Transfer

PayPal

Simple, fast and secure with PayPal: At the end of the checkout procedure, we will automatically redirect you to the PayPal payment page. If you already have a PayPal account, you can log in with your email and password and initiate the payment with just one click. If you don't have a PayPal account yet, you can open one for free on the PayPal site. As soon as we receive your payment, your package will be shipped.

Credit Card

Comfortable and secure with credit card: We accept Visa, Amex and MasterCard.

After confirming your order, you are automatically redirected to the payment page, on which you may conveniently complete your credit card payment. Your credit card account will be charged upon completion of the order.

Instant Transfer

The name says it all – simply transfer instantly: All you need is an online bank account that works via PIN/TAN. After confirming your order, you are automatically redirected to the payment page of Instant Transfer. Afterwards, you can complete the payment via PIN/TAN. As soon as the invoice amount is credited to our account, your package will be sent to you.

To ensure you get your package as quickly as possible, all orders are processed within a few hours after receipt of payment - and your package is handed over to our shipping partner DHL at the earliest opportunity. We ship with DHL GoGreen. DHL GoGreen pays special attention to avoiding and offsetting CO2 emissions that are caused every day due to the transportation industry. Our emissions are regularly evaluated and reduced. Thus, transparency is created and worldwide climate protection projects are supported. Learn more about DHL GoGreen .  

Delivery within Germany takes place from Monday to Friday. If you have chosen standard shipping, you can expect to receive your package with DHL within 2-3 business days.

Did you know? For orders over 30€ shipping within Germany is free of charge!

SHIPPING COSTS
Germany 4,90€ (free above 30€ order value)
Netherlands 4,90€ (free above 40€ order value)
EU 11,90€ (free above 90€ order value)
International 20,00€

*No delivery to the UK and Turkey

You can return unused goods to us within 14 days. In order to create awareness of delivery methods and minimize the number of returns, the cost of returning the goods lies with the buyer.

Here is how the return process works:

1. The return voucher should be hier printed and filled out. Add it inside your package to help us identify which order the products belong to.

2. Please package the products properly to ensure that they arrive in good condition. In order to receive a full refund, ensure that the returned items are unused and in their original condition. We cannot refund items that arrive broken or used.

3. We advise you to use insured shipping so that you can track the return and be insured against loss or damage by the shipping carrier.

Return address:
HEJ ORGANIC GmbH
Redtenbacherstraße 9
44139 Dortmund

4. Upon arrival of your return, we will handle it as soon as possible. You will receive a refund for the returned items within 14 business days via the payment method used at the time of purchase.

More information can be found in our cancellation policy.