FAQ
Easy payment your way. HEJ ORGANIC offers various secure payment methods that you can choose from:
- PayPal
- Credit Card (Visa, MasterCard, Amex)
- Apple Pay
- Klarna Instant Transfer
PayPal
Easy, fast and secure with PayPal: At the end of the payment procedure you will be automatically directed to PapPal. If you already have an account you can log in using your e-mail and password and approve the payment with a single click. Should you not have a PayPal account yet then you can create one for free on the PayPal page. As soon as we have received your payment your package will be sent to you.
Credit Card
Comfortable and secure with your Credit Card: We accept Visa, Amex and MasterCard.
After confirming your order you will automatically be redirected to the payment page on which you can comfortably execute the credit card payment. The debiting of your account takes place with completion of your order.
Instant Transfer
The name says it all - easy instant tansfer: all you need is an online banking account with your bank that works with a PIN/TAN procedure. After confirming your order you will automatically be directed to the payment side for instant transfer. Following, you can pay using the relevant PIN/TAN procedure. As soon as the payment has reached our account your package will be sent to you.
To be able to bring your package to you as soon as possible we process your order after receiving your payment in the span of hours - and pass your package on to our shipping partner DHL.
We ship with DHL GoGreen. DHL GoGreen pays special attention to avoiding and compensating CO2 emissions that are caused by the transport industry daily. Our emissions are constantly evaluated and reduced. Therefore, transparency is provided and climate organizations all over the world are supported. Learn more about DHL GoGreen. (https://www.dhl.de/de/privatkunden/kampagnenseiten/dhl-nachhaltigkeit.html Delivery takes place within Germany from Mondays to Fridays. If you choose standard shipping you will receive your package within 3 to 5 working days. Express shipping with DHL Express takes 1 to 2 working days. Did you know? If you spend more than €30 on your purchase standard shipping is free of charge!
You can return your HEJ ORGANIC products within 14 days without specific reason. Please keep in mind that you will have to bear the shipping costs for returns. To be eligible for a return your products need to be unopened and unused.
How it is done:
1. Go to your profile and select which products you would like to return
2. Following, print the document and attach it to your package
3. Bring your package to a DHL parcel acceptance point. Again, please keep in mind that you need to pay for the shipping costs.
Learn more in our Right of Withdrawal.
We put a lot of love into our natural cosmetic products. The best possible quality at a fair price, that is what drives us. Though, should you not be satisfied with your products, you can return them uncomplicated and fast.
Feel free to send us an email via return@hejorganic.com stating which product, your order number and the reason for your return – we take care of the rest.